KNX currently wishes to extend its Sales Team with an enthusiastic and customer-oriented Sales Assistant.
Phone/Reception
- Giving first-level support for our ETS software tool and other KNX Apps
- Help customers find their way through the MyKNX online shop
- Evaluating the needs of our customers, advising the appropriate license model
- Managing office supplies
- Follow up building-related issues with the real estate managers
Sales
Follow up on the offer/order process via MyKNX:
- assess offer requests from customers
- defining customer needs, verifying customer status according to KNX-specific categories
- advising appropriate software licenses or packages
- applying appropriate pricing
- guiding customers through the online order procedure
- giving after-sales assistance for software installation and licensing activation
- support with shipment issues
Customer care via ticketing platform & phone:
- customer support by phone or via support tickets
- dedicated personal customer support
Invoicing & finances via MyKNX:
- check incoming payments and create final invoices
- assist customers with payment issues
- assist modification requests for invoices
Data analysis
- evaluation of statistical data
- together with Sales Manager and Sales Director: preparation of specific campaigns to boost sales
Language skills
- English: high level of speaking, reading and writing
- German: high level of speaking, reading and writing
- French and/or Dutch: competent level of speaking, reading and writing
- Italian and/or Spanish: an added value
Other skills
Advanced knowledge of MS Office: Word, Excel, Powerpoint.
If you are interested please send a detailed CV and motivation letter (both in English) to KNX Association – Serge Creola: serge.creola@knx.org.
