At My KNX Store we are committed to supporting our customers and we have been continuously monitoring the policies put in place by both the World Health Organisation and the UK government as a result of Covid-19. In recent days is has become clear that the UK government is backing the continued operation of the construction industry.
In light of this information My KNX Store will reopen on Monday 6th April under restricted operations, 08:00-14:00 Monday-Friday. Adhering to Government guidelines our team will be working remotely from home with one member of staff at our Head Office on any given day.
We are working closely with our suppliers and have various policies to in place to ensure all orders can be supported whilst both restrictions to supply routes and public isolation are in place.
Orders:
As a temporary policy all orders will be processed on a case by case basis with priority given to those which relate to an existing system or require emergency support. All customers will be notified of any applicable lead times with in-stock alternatives being recommended if a quicker delivery window is required.
Shipments:
Both courier dispatches and in-store collections are currently available. If you have selected an in-store collection on your order you will be contacted directly with the collection procedure we have implemented in keeping with Government guidelines.
Events & Training:
All My KNX Store events and training courses have been postponed until further notice. If you are interested in attending one of our courses, please contact a member of the team for more information.
If you have any questions, please do not hesitate to contact a member of the My KNX Store team.
Telephone 0191 497 0777
Email knx@myknxstore.co.uk
www.myknxstore.co.uk
