The e-magazine for KNX home & building control

Dr KNX: Problems Updating ETS4

Dr KNXBy Dr KNX.

Dear Dr KNX, I cannot update ETS4 because my licence seems not to qualify, even though I'm using a perfectly legal licence.
Dear Dr KNX, I cannot update ETS4 because my licence seems not to qualify, even though I’m using a perfectly legal licence.

Dear KNXer,

In order to prevent the illegal use of ETS, the KNX Association decided to allow ETS updates for valid licences only. Depending on its configuration settings, ETS checks for available updates either automatically or manually, but before installing any updates, ETS also checks whether all installed licences are valid. If there is at least one invalid licence present, ETS will refuse to install the update.

ETS can be set to check for updates manually or automatically.
ETS can be set to check for updates manually or automatically.

Refusal to Update

In some instances however, despite the installed licence(s) being valid/legal, ETS still refuses to update. This happens when there is a discrepancy of some kind. In such cases, ETS states that at least one of the installed licences does not ‘qualify’.

Reason and Solution

An ETS license will fail to qualify if, for example, certain licence details have been changed in your KNX Online Shop account. For obvious reasons, I cannot be more specific about what these might be, but the solution is straightforward:

1) Remove the currently installed licence(s).
2) Download the licence(s) from your KNX Online Shop account.
3) Install the newly-downloaded license(s).

Selecting a licence for deletion.
Selecting a licence for deletion.

Re-installing your software licence(s) should eliminate any further updating problems, but if all else fails, use the Support Wizard as offered by your KNX Online Shop account under the section ‘Support’.

I hope that helps, but if you have any questions about this, or any other technical issue, please use the ‘Leave a reply’ option below this article, or send me an email at info@knxtoday.com, and I will do my best to answer you.

Yours truly
Dr KNX

You are welcome to comment on this article. See below.

Share on facebook
Share
Share on twitter
Tweet
Share on linkedin
Share

SPONSORS

Products of the month

KNX Switch Actuators Upgrade


KNX Switch Actuators Upgrade
The new ABB ETS App Version 1.1 has a pack of new features empowering the switch actuator range further ...

thePixa Optical Presence Detector


thePixa Optical Presence Detector
Theben's thePixa KNX optical presence detector detects how many people are in a room and where exactly they are ...

Conventional becomes smart


Conventional becomes smart
No dirt, no noise, no bus line – the classic electrical installation is sufficient: the new JUNG KNX RF push-buttons ...

AVE’s KNX room controller


AVE’s KNX room controller
Ideal for home and hotel, AVE Room Controller is a high-design solution with OLED display and touch controls, which ...